During new season launch times we receive a very high number of customer emails.
If you have a question or an issue, please check here first – it may be the quickest way to get your answer.
Just click on any topic below to read more.
 
If you can’t find the help you’re looking for, please do email us at customerservice@apolina-kids.com
We’ll get back to you as soon as we can during studio hours, Monday - Friday, 9am - 5pm U.K. time.
  
 
ORDERING AND SHIPPING INFO
 

• Payments
• Postage
• Ordering
• Delivery Times
• Tracking
• Import Taxes and Duties
• Returns

 
GENERAL INFO
 

• Sizing
• Fabrics
• Washcare
• Lovingly Handcrafted
• Sold Out Items
• Environment